Book Appointment
Contact us by phone, email or form
Mail: Info@whitestar-wellness.com
Phone: (414) 552-8242
Address: 15285 Watertown Plank Rd, Ste #102 Elm Grove, WI 53122
Open: Monday – Friday: 9:00am – 5:00pm
Closed: Saturday – Sunday & Holiday’s
Not ready for a phone call? Just submit your information below and we will contact you shortly. You can also email us if you wish.
Before you get started, we recommend that you check with your insurance provider about your coverage for behavioral health services. It is your responsibility to cover all therapy costs that are not covered under your insurance plan. Please call the number on the back of your insurance card to confirm that we are a covered provider to ensure you can receive the best care without any surprise bills.
Our Cancellations Policy: We respectfully ask that you give a notice of at least 24 hours before a cancellation of any appointment. If cancellation is not made within 24 hours, the client may be billed $75 for the session. If the client misses three or more sessions without proper notification, services may be terminated.
Further Information: We would also be delighted to answer any questions you may have so please feel free to contact us
Common Questions
Will my insurance cover our psychotherapy sessions? How does that work?
For psychotherapy, We take most major insurance companies. Once you call in for your intake session please have your insurance card present so that we can confirm that we do take your insurance. We also suggest that you contact the number on the back of your insurance card prior to calling to see if we are in your network. While we will bill your insurance and obtain authorization for treatment, it is always the client’s responsibility to know the limitations of his/her insurance and to know what services have been authorized. Please notify us promptly of changes to your insurance. If you have a copayment via your insurance, we will be sure we have that information and will ask you to pay your copayment prior to each session.
What are your fees if I am not using insurance for psychotherapy?
If you are choosing to pay out of pocket, our fees for Masters level therapists are as follows: Initial Evaluation–$225 / 1 hour session–$160 / 45 min Session– $140 / 30 Min Session–$100.
Do you offer a sliding scale?
We do! Please reach out and we will happily send you our sliding scale fee information and application.
Where are you located?
– Our psychotherapy office is located at 15285 Watertown Plank Rd, Suite #102
Elm Grove, WI 53122
– Our Equine therapy is performed at Green Ridge Stables, located at 26098
Lindsay Rd, Pewaukee, WI 53072
Can I give you a call?
Please do! Our number is 414-552-8242. Please note, that we are often in sessions when you may be calling and we ask that you please leave a detailed voicemail with your name and contact information so that we can call you back. We will call you back within 24 hours, guaranteed!
Do I email you?
Absolutely! Email can be even easier in terms of scheduling. Please reach out to info@whitestar-wellness.com with any question or a desire to schedule and your email will be responded to within 24 hours, guaranteed!
Do you have evening or weekend availability?
– Unfortunately, we do not. We operate as a clinic Monday-Friday from 9am-
5pm.
– Equine therapy sessions are only available right now on Thursdays and
Fridays from 11am-4pm.
How do I schedule my appointments?
Please reach out via phone or email as listed above and your initial appointment with be scheduled. From there, you will schedule out with your therapist at every session.
GOOD FAITH ESTIMATE NOTICE
You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
Please notify us if you would like to receive a Good Faith Estimate before initiating services at Whitestar Wellness.